FAQ

What types of products do you sell?

We specialise in high-quality tools and outdoor equipment including angle grinders, cement mixers, chainsaws, pressure washers, and garden machinery. Our products are designed for both professional contractors and DIY enthusiasts who value durability and performance.

Are your tools suitable for professional use?

Yes, our WOLF brand tools are built to professional standards, offering reliable performance for both trade professionals and serious DIY users. Many of our products feature industrial-grade components.

Do you offer accessories for your power tools?

Absolutely! We carry a comprehensive range of accessories including angle grinder accessories, circular saw accessories, and dust extraction systems to complement your main tools.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use industry-standard encryption to protect all your payment information. Your financial details are never stored on our servers.

What are your shipping options?

We offer two shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: Available on orders over £50 via EMS (15-25 days after dispatch)

How long does order processing take?

Orders are typically processed within 1-2 business days before dispatch.

Do you ship internationally?

We ship globally, excluding some Asian countries and remote regions. Please check during checkout if we deliver to your location.

What is your return policy?

We offer a 15-day return policy from the date of receipt. Items must be in original condition with all packaging intact.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order details to begin the return process.

Are there any items that cannot be returned?

For safety reasons, used electrical equipment and opened cleaning chemicals cannot be returned unless faulty.

How do I create an account?

Click on the ‘Register’ link in the top menu and provide your username, email address, and password to create your account.

I forgot my password – what should I do?

Use the ‘Lost your password?’ link on the login page to reset your password via email.

Can I track my order without an account?

Yes, we send tracking information via email regardless of whether you have an account with us.

How can I contact customer service?

You can reach us at [email protected] for any queries regarding products, orders, or technical support.

Do you provide technical support for your tools?

Yes, we offer technical support for all WOLF brand products. Contact our team with your specific questions.

Where are you located?

Our company address is: 90 City Rd, Dundee, GB DD4L 8LH, United Kingdom.