# Privacy Policy for WOLF Shop
Last Updated: 20 March 2024
At WOLF Shop (“we,” “us,” or “our”), we value the trust that professionals and dedicated DIY enthusiasts place in us when purchasing our high-performance tools and equipment. Protecting your privacy and ensuring the security of your personal information is fundamental to our commitment to providing a seamless and secure shopping experience. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website at gardentoolsonsale.com or make a purchase from us.
By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect information that helps us provide our services, process your orders, and improve your shopping experience:
- Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase or create an account.
- Transaction Information: Details about products you purchase, including angle grinders, construction equipment, power tools, and other items from our product range.
- Technical Information: IP address, browser type, device information, and pages visited on our site.
- Communication Data: Records of correspondence when you contact our customer support team at [email protected].
- Preferences Information: Your preferences regarding tools and equipment, shopping habits, and marketing communications.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders for professional-grade tools and equipment
- To provide customer support and respond to your inquiries
- To improve our website, product offerings, and customer experience
- To send you information about new products, promotions, and offers (where you have consented)
- To prevent fraud and enhance the security of our payment systems
- To comply with legal obligations and enforce our terms and conditions
3. Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
- Service Providers: We engage trusted partners to process payments, deliver orders, provide marketing assistance, and analyze website usage. These providers only access personal information necessary to perform their functions.
- Payment Processors: When you make a purchase, your payment information is processed through our secure payment gateway partners who specialize in handling credit card and PayPal transactions.
- Legal Requirements: We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of our business, customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, customer information may be transferred as part of the transaction.
We do not sell your personal information to third parties for marketing purposes.
4. Data Storage and Security
As a global supplier (excluding Asia and select remote areas), we store and process data in various locations, including our headquarters at 90 City Rd, Dundee, GB DD4L 8LH and through cloud-based services with appropriate security measures.
We implement robust security measures to protect your information:
- Advanced encryption technologies for all sensitive data transmission
- Secure servers protected by firewalls and other security measures
- Regular security assessments and monitoring of our systems
- Limited access to personal information to authorized personnel only
- Compliance with industry standards for data protection
While we implement these measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to enhance our security protocols to protect your information.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request details of the personal information we hold about you.
- Correction: You can update or correct inaccurate information in your account.
- Deletion: You can request deletion of your personal information, subject to certain legal obligations.
- Objection: You can object to certain processing activities, such as direct marketing.
- Data Portability: You can request a copy of your data in a machine-readable format.
- Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us understand how professionals and DIY enthusiasts interact with our tool offerings and improve our website functionality.
Types of cookies we use:
- Essential Cookies: Necessary for the basic functionality of our website, including secure checkout processes.
- Analytical Cookies: Help us understand how visitors interact with our website, allowing us to improve navigation and product displays.
- Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
- Advertising Cookies: Used to deliver relevant advertisements about tools and equipment that may interest you.
You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website, particularly during the checkout process.
7. International Data Transfers
As we serve customers globally (excluding Asia and select remote areas), your information may be transferred to, stored, and processed in countries outside your country of residence, including the United Kingdom where our business is headquartered. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
8. Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. Our products and services are designed for professional tradespeople and adult DIY enthusiasts.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
WOLF Shop
90 City Rd, Dundee, GB DD4L 8LH
Email: [email protected]