Term and Conditions

1. Introduction

Welcome to WOLF Shop (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website gardentoolsonsale.com and your purchases from us. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

WOLF Shop specialises in providing professional-grade tools and equipment for tradespeople and serious DIY enthusiasts who demand reliability and performance from their tools.

2. User Obligations and Responsibilities

By using our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to undermine the security or integrity of our systems
• Not use the website to transmit any viruses or malicious code
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years of age to place an order
• Ensure that any products purchased are used in accordance with manufacturer guidelines and all applicable safety regulations

3. Products and Services Description

WOLF Shop offers a range of professional-grade tools and accessories including but not limited to:

• Angle Grinders and Accessories
• Bench Grinders and Whetstones
• Cable Reels and Extension Cords
• Cement Mixers and Construction Equipment
• Chainsaws and Accessories
• Circuit Protection equipment
• Cleaning Equipment and Supplies
• Compressors and Air Tools
• Drills and Dust Extraction systems
• Various Electrical appliances and tools

We make every effort to display our products and their features as accurately as possible. However, slight variations in colour, design, or specification may occur.

All product descriptions, images, and prices are subject to change without notice.

4. Order and Payment Terms

Placing an Order

When you place an order through our website, you are making an offer to purchase goods subject to these Terms and Conditions. We will send you an order confirmation email once we have received your order. A contract between us is formed only when we send you a shipment confirmation email.

Pricing and Payment

All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without notice.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order placement. Your card will be charged when your order is processed.

Shipping

We ship to most regions globally, excluding parts of Asia and some remote regions. We offer two shipping options:

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.

All orders are processed within 1-2 business days from our warehouse in Dundee. Shipping times are estimates and may be subject to delays beyond our control, such as customs processing.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 15 days of receipt for a refund or exchange.

Eligibility for Returns

To be eligible for a return or exchange, items must be in original condition: unused, unassembled, and in the original packaging with all tags, accessories, and documentation included.

Non-Returnable Items

For safety and protection of all our customers, the following products cannot be returned or exchanged unless they are faulty:

• Chainsaws and accessories (due to critical safety considerations)
• Cleaning supplies and treatments (for hygiene reasons)
• Opened cables and cable management products
• Electrical appliances that have been used
• Any product that shows signs of use, wear, or damage not present at the time of shipment

Return Process

To initiate a return:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions
3. Securely package the item(s) in its original packaging with all included parts
4. Write the RMA number clearly on the outside of the box
5. Ship to: WOLF Shop Returns, 90 City Rd, Dundee, GB DD4L 8LH

Refund Processing

Once we receive and inspect your returned item (typically within 5 business days of receipt):

• Refunds will be processed to your original payment method
• Please allow 7-10 business days for the refund to appear on your statement
• Original shipping fees are non-refundable

The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of WOLF Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our prior written consent.

The WOLF Shop name and logo are trademarks of our company. You may not use these marks without our prior written permission.

7. Liability Limitations

To the fullest extent permitted by law, WOLF Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our website or services

Our total liability to you for all claims arising from these Terms and Conditions or your use of our website shall not exceed the amount you paid for the products that are the subject of the claim.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information